Refund policy

At LZ HAYAA, we take great care in preparing and inspecting every order before it is shipped.

For hygiene and quality reasons, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect color selection, or personal preference.

We kindly encourage you to carefully review the product description, color, and details before completing your purchase.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your order.

Please include your order number along with clear photos of the item and the issue. Our team will review your request and provide an appropriate solution when applicable.

Items that have been worn, washed, altered, or damaged after delivery are not eligible for consideration.

Please note that slight variations in color may occur due to lighting, photography, and individual screen settings and are not considered defects.

By completing a purchase with LZ HAYAA, you acknowledge and agree to our Return & Exchange Policy.

LZ HAYAA reserves the right to assess each claim individually. This policy does not limit any rights or remedies available to you under applicable consumer protection laws.